Services

	Basic Diagnostic (Free with repair) - We will tell you what the problem is in user-friendly terms and give you a price quote for repair. The good news is that: "If we can't fix it, you don't pay!" Guaranteed.		Computer Cleaning (Free with repair) - Keeping your computer free of dust, dirt, & pet dander prevents irreversible damage to internal components. PCGeeks2Go service includes specialized cleaning of up to 3 peripheral devices.
	Data Recovery - PCGeeks2Go can recover your lost photos, data files, music, emails, and documents you've deleted--even if they are no longer in your recycling bin or trash. Our data recovery service is suitable for PCs running Windows 98, Me, 2000, XP, Vista, and Windows 7. Camara memory and thumb drives are also recoverable!		Virus/Spyware Removal - Say goodbye to any destructive viruses currently affecting your system---viruses that potentially corrupt valuable data, spy on your internet usage, leave you with annoying pop-up ads and even infect other computers. You'll notice immediate improved performance with your system, just by having PCGeeks2Go remove these "intruders" and correct any virus-related problems with our special "18 step Cleaning".
	Network and Computer Security - PCGeeks2Go offers a number of solutions that are specifically designed to protect your PC. We also offer several firewall options to secure your local network and internet connection. Enjoy playing video games online? PCGeeks2Go will also set up your Wii, PlayStation 3 or Xbox 360 for use with your new wired/wireless network. Let the fun begin!		Laptop Repair - PCGeeks2Go will repair your screen, keyboard, or power jack for one low flat fee (plus the cost of the screen or item). New screens cost somewhere around $100, depending on the manufacturer. Constantly adjusting your laptop power cord? Does your battery stop charging prematurely? These are the signs of a defective laptop internal power jack--a common problem with laptops and can be fixed by PCGeeks2Go!
	Operating System Installation - PCGeeks2Go can install or reinstall the recommended version of Microsoft Windows for your system*. Got a brand new copy of Windows 7 and need help with installation? Let PCGeeks2Go install your upgrade from XP or Vista.		Software/Hardware Installation - Let PCGeeks2Go take the angst out of installing your new PC software components (Router, Video Card, Memory, Printer, MS Office, Norton Internet Security, external hard drive, etc.).
	Computer Optimization - Ready for some speed? Let us put the "zip" back into your system with our 24 Step optimization process. We delete unwanted files, defragment your hard drive, and much, much, more. PCGeeks2Go can also identify the source of your computer crash, identify the reason(s) for slowdown in function, and help with frustrating internet issues, etc. Peace of mind is a mere phone call away!		New PC Setup and/or Instruction - New to the world of computers? Let PCGeeks2Go take the frustration out of setting up your new PC (including the installation of accessories, antivirus software and internet hookup)! We will also connect your new PC to your existing internet connection or network. Upgrading to Windows 7? Perhaps you're adept at Windows XP but want to upgrade to Windows 7. Let PCGeeks2Go install it for you and get up-to-speed with your new system right away! We're here for you!

Service Contracts

Reap the benefits of having PCGeeks2Go take care of routine maintenance for you!

What's included in a PCGeeks2Go Maintenance Agreement? ALL ROUTINE MAINTENANCE

Additional benefits:

FREE PHONE SUPPORT 
           Call us anytime you have a question, concern, or problem regarding
           your computer or its operation.  Most times we can walk you through
           a process or answer your questions with a quick telephone conversation
           or remote support session. 

FRONT-OF-THE-LINE PRIORITY
           If there are repair issues that can't be handled over the phone, you'll
           receive top priority over customers without service contracts.

REDUCED LABOR RATE (1/2 price labor)
          All routine maintenance work is included in your maintenance agreement.
          Any additional work we do for you will be at 1/2 our normal applicable rate.
          This rate is viable for repairs, new system configurations, training, or
          other service related computer projects; etc.

NOTE:  Emergency service (same day, after hours, and holidays rates) not
included. 1/2-price labor does not apply to laptop hardware repairs
(broken screen, DC jack replacement) or Data Recovery Services.

How Much Does a PCGeeks2Go Maintenance Agreement Cost?

More Questions? Call or email us at:

Frequently Asked Questions

Try to recall (as best you can) last thing was you did just before the problem occurred. For example did you attempt to install new software or hardware? Did you spill a liquid on your computer?...etc.

If it's a desktop, please include your tower. If it's a laptop, please include your charger. It also helps to include any CD's or DVD's that came with your computer.

Naturally, that depends on what is wrong with it and whether parts need to be ordered. Our goal is to return it to you as soon as possible since we know what an important role it likely plays in your daily life/work. Once the parts are received, turnaround time is usually 1-2 days. NOTE: By ordering parts as needed, it allows us to keep our prices lower and pass the savings on to you!

A combination of an anti-virus scanner and spyware scanner is a good start. However, while software can be helpful, the truth is there are no fail-safe ways to prevent your computer from becoming infected--- especially if you "surf the internet" frequently. However, if your computer becomes infected with a virus, PCGeeks2Go is a mere phone call away!

We will take your computer to our facility for repair. This pick-up and delivery service is FREE! What's more...if we still can't fix it...there's no charge!

In addition to cash or check we also accept major credit cards using PayPal. If paying by credit card, you can pay for most of our services by going to the Checkout tab and selecting the price option. PayPal is safe, secure, and the preferred method of payment by many online businesses including Ebay, Barnes & Noble, and Petco.

Pricing

Shop around and you will find that our prices are much better than the competition. Keep in mind that these are not all of the services we offer. If you have a special project or need help with something that is not listed, feel free to call or email us to discuss your needs.

Below is a price comparison of Best Buy's Geek Squad and PCGeeks2Go

Windows 7 Install/Upgrade: Full installation of Windows 7, update drivers, programs and settings. Apply system tweaks and modifications to improve performance. Perform operating system critical updates. Test operating system for proper functionality.	$199 In store	$109 in shop. $149 your location.
Computer Checkup and Software Updates: We'll make certain your computer is performing the way it should. We'll make sure all updates, software fixes and virus definitions are up to date. We'll also make sure everything is in working order while removing any unnecessary programs to improve your PC's speed and performance.	$99 in store.	$69 in shop. $99 your location.
Computer In-Depth Diagnostics: Is your computer acting strange? PCGeeks2Go offers in-depth diagnostics to determine what the problem is. If you decide to have PCGeeks2Go fix your computer once the problem is diagnosed, the diagnostics fee is waived.	$199 in store. $299 in home.	$49 in shop. $69 your location.
Operating System Install / Re-Install: Have a corrupted operating system? Let PCGeeks2Go reinstall it for you. This includes all drivers and updates.	$129 in store. $229 in home.	$69 in shop. $99 your location.
Laptop Screen Replacement: Repair your broken screen. Screen Repairs are done for the flat fee of $99 plus the cost of the screen. Usually around $100 (depends on the manufacturer).	Up to $600 depending on the model.	$109 + part in shop.
Laptop Keyboard Replacement: Replace your broken or worn out keyboard.	Not listed as a service on their website.	$49 + part in shop.
Laptop Power Jack Replacement: Repair broken or faulty jack. Power Jack Repairs are done for the flat fee of $99 plus the cost of the jack. Usually around $5-10.	$189 + part in store.	$109 + part in shop.
Data Backup: We will back up your hard drive to make sure any pictures, music or other important files are kept safe in the event of a hard drive failure. *Does not include storage media devices (external hard drive, DVD-R's, etc...).	Part of another package.	$69 in shop. $99 your location*.
Data Recovery: Recovery of lost or deleted files even if they have been removed from your recycle bin. NOTE: The more your computer has been used since the file was deleted, the more difficult it can be to recover it. It pays to call PCGeeks2Go right away! *up to 15 Gigs of recovered data...$5 per Gig recovered thereafter. Level 3-4 (Clean Room) Data Recovery additional.	Starts @ $159 for Flash Media $319 for Hard Drives	$59 for Flash Media $99 for Hard Drives*
Virus / Spyware / Ad-ware Removal: Remove all viruses, spyware, malware and rootkits on the computer; Repair operating system issues (boot issues, blue screens, etc.), Apply system tweaks and modifications to enhance performance; Perform operating system critical updates; Test operating system for proper functionality.	$199 in store. $299.00 in home.	$109 in shop. $169 your location.
Computer Set-Up: Set up PC or Mac computer system (includes computer, monitor, keyboard, mouse and speakers; Organize wires and cables with your cable ties; Install one new software application (software not included); Install one peripheral or external device (device not included); Configure your new computer to access your existing internet account and one existing e-mail account; Test your computer to make sure it is functioning properly.	$150 in home.	$99 your location.
Hardware Upgrade / Install: PCGeeks2Go will upgrade one piece of hardware and make sure to install the appropriate drivers (if necessary). Each additional upgrade is $30 (in office) or $50 (your location) each.	$149.99 in home.	$99 your location.
Setup a wireless network: Setup a wireless network to your computers or devices. Setup your Wii, PlayStation 3 or Xbox 360 for use with your new wireless network.*wireless router not included in price.	Starts @ $149.	$109 your location only.*
PCGeeks2Go personal trainer!: (mp3 players, cell phones, computers, email...what's frustrating you?): Onsite training on your new computer or operating system; Onsite training on mp3 players, cellular phones, and other electronics; set up new email accounts.	$159 for one hour.	$69/hr. 1 hr. min. your location only.

 

Phone: 321.283.GEEK (4335)
Email: Service@PCGeeks2Go.com

Remote Support

Stay right where you are and we'll stay where WE are! Let the service begin!

Remote Support

Yes, PCGeeks2go has the capability (with your permission) to check your computer from afar.  This means that, in some cases, your problem can be fixed without having a tech come to your home or office.  Less expense, faster service, and added convenience for you. 

During this remote service call you'll agree to let our service tech temporarily control your computer mouse in order to assess your problem.  All you do is sit back and watch the analysis as it's being performed.  Once the issue is identified,  it is often possible to fix it remotely. 

When the remote service has ended, you'll see a notice that the temporary application and accompanying tools used for remote service have been automatically deleted from your PC.  All connection between PCGeeks2go and your computer are immediately severed and we can no longer see or access your computer in any way. 

Remote Support FAQ’s

Can you get back into my computer after my session is over? 

No. You are the only one who can grant access.  You control the entire session.  After logging in to online support center, you'll immediately be asked to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. When the session is over, all connection ceases.

Is it easy to use? 

Yes! This is extremely easy!  What's more, our tech will be able to answer any questions you have and explain what you are seeing during the service session.  Sit back and watch, work on other projects, or have a cup of coffee while the work is in progress.  Online computer support is simple, convenient and, best of all, it's 'hands-free'. 

What software do you use for this remote connection?

PCGeeks2Go uses small downloadable program that boasts a 256 bit SSL encryption. This is the same level of protection that banks use to keep their online services secure.

 

Specials and Computer Builds