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Remote Assistance

Let us help you with our remote assistance tool.
Stay right where you are!  Our technician can check your computer from afar!

Remote Support

Stay right where you are!  Our technician can check your computer from afar!

Yes, (with your permission) PCGeeks2Go has the capability to scan your computer remotely!  This means that, in some cases, your problem can be fixed without having a tech come to your home or office!

Less expense, faster service, and added convenience for you.

During this remote service call you’ll agree to let our service tech temporarily control your computer mouse in order to assess your problem. All you do is sit back and watch the analysis as it’s being performed. Once the issue is identified, it is often possible to fix it remotely.

When the remote service has ended, you’ll see a notice that the temporary application and accompanying tools used for remote service have been automatically deleted from your PC. All connection between PCGeeks2Go and your computer are immediately severed and we can no longer see or access your computer in any way.


Remote Support FAQs

Can you get back into my computer after my session is over?

No.  You are the only one who can grant access.  You control the entire session.  After logging-in to our online support center, you’ll immediately be asked to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. When the session is over, all connection ceases.

Is it easy to use?

Yes! This is extremely easy! What’s more, our tech will be able to answer any questions you have and explain what you are seeing during the service session.Sit back and watch, work on other projects, or have a cup of coffee while the work is in progress. Online computer support is simple, convenient and, best of all, it’s ‘hands-free’.

What software do you use for this remote connection?

PCGeeks2Go uses small downloadable program that boasts a 256 bit SSL encryption. This is the same level of protection that banks use to keep their online services secure.

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